Privacy policy

This Privacy Policy explains how ReadyCrate LLC (“ReadyCrate,” “we,” “us,” or “our”) collects, uses, and shares personal information when you visit readycrate.co, request a quote, communicate with us, or use our reusable moving-tote rental service. Our posted service area is primarily in Johnson County, Kansas. ReadyCrate LLC is the business responsible for the information described in this policy.

Questions about this policy can be sent to hello@readycrate.co.

We collect information depending on how you interact with us:

Contact and booking information. When you request a quote, contact us, or book a rental, we may collect your name, email address, phone number, delivery and pickup addresses, ZIP codes, move dates, package size, referral or promotional code, and access or property details you provide, such as driveway, gate, apartment, elevator, or stair information.

Order and operational information. We keep records about your quote or order, assigned tote and dolly numbers, delivery and pickup counts, equipment condition, order status, extensions, customer-support communications, and delivery or pickup photographs used to document location, count, access, or condition.

Payment information. Payments are processed by Stripe. Card details are submitted directly to Stripe, and ReadyCrate does not receive or store your full card number. We may receive billing details, transaction status, and a payment-method reference from Stripe so we can process the order and any later charge you authorize under our Terms of Service.

Website and technical information. When you visit our website, we and our service providers may collect information such as your IP address, approximate location, browser and device type, pages viewed, referring page, and interactions with the website. This information may be collected through cookies, local storage, and similar technologies.

We use personal information to:

• prepare and send quotes;
• confirm, schedule, deliver, extend, pick up, and close rental orders;
• communicate about availability, delivery, pickup, extensions, equipment, billing, and customer support;
• process payments and authorized fees;
• document delivery, pickup, inventory count, condition, and access;
• prevent fraud, protect the service, and resolve disputes;
• operate, troubleshoot, secure, and improve our website and service;
• understand website usage and measure service performance;
• send marketing messages only when you have agreed to receive them; and
• comply with legal, tax, accounting, insurance, and regulatory obligations.

We will not use personal information for a materially different purpose without providing appropriate notice.

We share personal information only as needed for the purposes described in this policy:

Service providers. We use providers that support our website and rental operations, including Tally for forms and intake, Airtable for order and operations records, Stripe for payment processing and saved payment-method references, PostHog for website and product analytics, and Vercel for website hosting. These providers process information under their applicable agreements and terms to provide, secure, maintain, and improve their services.

Delivery personnel and contractors. We may share the minimum information needed with employees or contractors who perform or support delivery, pickup, cleaning, customer service, or administration.

Professional advisers. We may share information with accountants, attorneys, insurers, banks, or other advisers when reasonably necessary for business, legal, tax, or insurance purposes.

Legal and safety purposes. We may disclose information when required by law, subpoena, court order, or other legal process, or when we reasonably believe disclosure is necessary to protect ReadyCrate, our customers, another person, or the public.

Business transfers. If ReadyCrate is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to applicable law and appropriate notice of material changes.

ReadyCrate does not sell personal information for money. At launch, we do not share personal information for cross-context behavioral advertising and do not use third-party advertising cookies. If our practices change, we will update this policy and provide any controls required by applicable law.

Our website may use essential technologies needed for security, forms, payments, and basic functionality. We also use PostHog to understand how the site is used and to improve the customer experience. Depending on our configuration and your browser, analytics may use cookies or similar technologies. Where consent is required, we will request it before using non-essential cookies. You can also block or delete cookies through your browser settings, although some website features may not work as intended.

Depending on where you live and the law that applies, you may have rights concerning your personal information. You may also make the following requests directly to us:

• Access: ask what personal information we maintain about you and how we use it.
• Correction: ask us to correct information that is inaccurate.
• Deletion: ask us to delete information, subject to legal, tax, accounting, fraud-prevention, and dispute-resolution requirements.
• Marketing opt-out: unsubscribe from promotional email or text messages at any time. We may still send transactional messages about an active quote, order, rental, pickup, payment, or account matter.

To submit a request, email hello@readycrate.co. We may verify your identity by asking you to confirm information associated with your quote or order. We will respond within the period required by applicable law and otherwise within a reasonable time. We will not unlawfully discriminate against you for exercising a privacy right.

We keep personal information only as long as reasonably necessary for the purposes described in this policy. Our general retention schedule is:

• Quote requests that do not become orders: up to 12 months after the last interaction.
• Completed order, invoice, checkout-consent, payment, tax, and accounting records: generally five years after the order closes.
• Delivery and pickup photographs: generally 90 days after the order closes, unless needed for a claim, dispute, safety matter, or legal obligation.
• Customer-support communications: generally two years after the last interaction.
• Saved Stripe payment-method references: generally until 60 days after the order closes and all authorized charges or disputes are resolved, unless you separately ask us to retain the payment method for future orders.
• Website analytics data controlled by ReadyCrate: generally up to 12 months.
• Records connected to a dispute, chargeback, fraud concern, insurance claim, or legal requirement: until the matter is resolved and any required retention period ends.

Third-party providers, including Stripe, may retain information for longer periods when required by law or under their own applicable policies.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. These measures include limiting access, using account authentication, relying on reputable service providers, and having Stripe handle full card details rather than storing them in ReadyCrate systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Our service is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, email hello@readycrate.co so we can review and delete it as appropriate.

We may update this policy as our service, providers, or data practices change. We will post the revised policy with a new “Last updated” date and provide additional notice when required by law or when a material change warrants it.

Questions or privacy requests can be sent to ReadyCrate LLC at hello@readycrate.co.